Privacy Policy

Privacy Policy

This privacy policy sets out how Quentin James Design uses and protects any information that you give Quentin James Design when you use this website.

Quentin James Design is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Quentin James Design may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

Relevant Legislation
Along with our business and internal computer systems, our websites are designed to comply with the following national and international legislation with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)

Our website’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer for clarification.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Personal Information

This website collects and uses personal information for the following reasons:

Contact forms and email links
Should you choose to contact us using a form on any of our contact pages or an email link on our website, none of the data that you supply will be stored by the website or passed to / be processed by any of our third-party data processors. Instead the data will be collated into an email and sent to us by Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Site visitation tracking
Like many websites, our websites use to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although Statcounter records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Statcounter also records your computer’s IP address which could be used to personally identify you, but Statcounter do not grant us access to this. We consider Statcounter to be a third-party data processor.

Statcounter makes use of cookies, details of which can be found on Statcounter’s developer guides.

Disabling cookies on your internet browser will stop Statcounter from tracking any part of your visit to pages within our websites.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How We Store Your Personal Information

We store your basic contact details within a secure, encrypted Apple Contacts database and access this using Apple Contacts software. All computers and devices that have access to this information are fully encrypted and password and/or biometric protected.

About our Website Server
Our website is hosted in a UK data centre. Some of the data centre’s more notable security features are as follows:

  • Security staff on site 24/7
  • Perimeter palisade fence
  • Access control system
  • 24/7 monitored HD CCTV
  • Multi-layer access points

Third-Party Data Processors
We occasionally use the services of third parties to process data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out above.

Data Breaches
We will report any unlawful data breach of our own data or of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Email Communication

If you have received an email from Quentin James Design, we believe that you fall into one or more of the following categories:

  • You have registered, purchased or otherwise have an existing relationship with Quentin James Design; i.e. you are a customer.
  • You have made an enquiry to Quentin James Design and are asking for further information about our services.
  • You are a supplier to Quentin James Design.

How can you stop receiving email from us?
If you have received unwanted or unsolicited email from Quentin James Design or purporting to be sent from Quentin James Design, please forward a copy of that email with your comments to for our review and prompt attention.

How do we protect your privacy?
We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system. We monitor our email traffic and will always respect your time and attention by controlling the frequency of our mailings.

Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Controller

The data controller of this website is: Quentin James Design, a UK private company/sole trader with an office located at: 21 Bentley Drive, St. Georges Park, Kirkham, Preston, Lancashire, PR4 2DR.

Data Protection Officer
The Data Protection Officer is Mr Quentin James, Quentin James Design.

Tel: 01772 685 977